As a professional aviation security consulting services company,
KC provides a broad range of services to the aviation industry that emphasizes the human factor as an underlying component in driving airport security operations.
To this end it relies on evidence-based evaluation of both employees
and passengers within a dense security technology environment to reduce costs, false alarms and passenger dissatisfaction.
The emphasis on evidence-based policy decisions is key to both long-term strategic security policies, as well as day-to-day security operations.
KC thus provides the ability to match policies with behavioral reality as well as providing cost estimates
for alternative policies.
Training Companies: Training Scenario Simulations
KC has developed cutting-edge training guidelines that go far beyond the rule compliance training regimes required
by authorities. Based on behavioral evidence in airport security decision-making across numerous airports, the training format involves convenient mobile on-line scenario simulations for routine and non-routine situations in order to increase rule compliance. The scenarios reflect empirically derived incidents experienced by employees and are simulated
in a gaming fashion. The training package is underpinned by feedback and educational engines which assure high impact on security decision-making behaviors.
Technology Suppliers: False Alarms
A key to airport security lies in sophisticated security technology, yet there continues to be a high proportion of false alarms and disregard for threat-generated output. Passengers also play a role in this process. KC provides a solution
to this vexing problem by focusing on key determinants of technology-derived security decisions. Human-machine interactions, team cooperation, trust of technology and other underlying sources influencing decisions are analyzed
to isolate critical factors in appropriate use of security technology. By leveraging these in a cost-effective manner, there will be a decrease in false alarms while increasing through-put.
Airports: Costing Security
A “bottom-line” concern for all airports is operational continuity and commercial viability. There is therefore a need for accurate assessments of the level of security of various areas in the airport. KC’s innovative Security Index provides managers with the ability to determine how security compliance affects passenger
through-put, pinpoints areas where intervention may be necessary and helps determine costs per passenger.
The Security Index can function in real time as well as provide trends that indicate security level shifts for specific security check points.
Employees: Recruitment & Turnover
The costly issues of manpower turnover and recruitment have a direct impact on levels of security in airports.
KC, through its extensive research capabilities, has found cost-effective solutions to guide recruitment policies that
select and position employees according to proven behavioral qualities that affect adhering to rule compliance
or adaptive security behaviors.
Turnover can be ameliorated by employing KC’s mapping methodology which reinforces informal social networks, team sharing and group decision-making.